Istanbul Fire Alarm Servicing and Maintenance: How Does Narstek Work?

If you are looking for an Istanbul fire alarm service, first provide the system make and model, the fault message shown on the panel, and the building location. This information helps the technical team assess your service request correctly and, if necessary, plan for the appropriate equipment.

Narstek Elektronik’s office is in Küçükçekmece. We provide site surveys, design, installation, maintenance and fault repairs for fire detection and alarm systems. The service plan is determined by the system configuration and the reported issue.

Which areas of Istanbul do you cover?

From our office in Küçükçekmece, we assess service requests from both the European and Asian sides of Istanbul. On the European side, we frequently receive requests from Küçükçekmece, Başakşehir, Avcılar, Esenyurt, Bakırköy, Bahçelievler, Bağcılar and Beylikdüzü, as well as the Sefaköy and Halkalı areas. Requests from other districts are also assessed based on the location and scope of work.

For businesses with multiple buildings, it is helpful to specify each address and system type separately. This makes it easier to clarify which locations a visit will cover and how maintenance or fault work will be planned at the quote stage. Narstek is based in Istanbul; requests for projects and product supply across Türkiye are also considered.

How does the process work when you report a fault?

When a fault warning appears on the fire panel, first note the message on the display and, if shown, the zone or device address. Sharing a photo of the panel and when the fault started also helps with the initial assessment. If the system is raising a fire alarm, do not dismiss it as a fault; follow your building’s emergency procedure and notify the relevant people.

Once we receive your service request, we gather initial information based on the system type and reported symptoms. Where necessary, we ask for the panel’s make and model, whether the system is addressable or conventional, and details of any previous work. We then arrange a visit based on the address and scope of work. The time required and any spare parts needed may only become clear after an on-site inspection.

The technician checks the panel and the relevant circuits or devices on site. Based on the findings, the fault is rectified or the building representative is advised of any repairs or parts required. After the work, it is important to explain the work carried out and the system’s current condition to the responsible person, so that any necessary follow-up can be arranged. You can also read about the meaning of fault warnings on fire panels for more information about panel alerts.

You can submit a service request using the technical service form. Instead of simply writing “the panel is faulty”, quote the on-screen warning exactly. Also list any symptoms separately, such as a device being out of service, recurring false alarms or a battery warning.

What is checked during periodic maintenance?

Maintenance involves more than simply clearing warnings from the panel display. The scope of the inspection depends on the system type and installed equipment. In general, the condition of the panel and power supplies, detection and alarm devices, circuits, warning devices, and the system’s ability to display events accurately are assessed. The test is coordinated with the building’s responsible persons, who are informed in advance about any alarms or notifications that may occur during the work.

Under Article 84 of the Regulation, emergency lighting, escape route signage, and fire detection and alarm systems must undergo periodic inspections, testing and maintenance in accordance with the requirements of the system specified in the relevant standards, under the responsibility of the building owner and manager or the building representative to whom responsibility has been delegated in writing. The Regulation does not set a fixed maintenance interval in days or months; frequency is determined according to the relevant standards and the needs of the system.

At least two comprehensive maintenance visits per year, together with regular brief checks by the user, are common practice in the sector. However, this should not be taken as a mandatory number of maintenance visits set by the Regulation. The building’s system documentation, manufacturer’s instructions and relevant standards should be considered when drawing up a maintenance plan. For details of the inspection points, see our article fire alarm system maintenance checklist.

What should a maintenance contract clarify?

A maintenance contract sets out the scope of the service and the responsibilities of each party in writing from the outset. When comparing quotes, consider not only the number of visits but also which devices and system components will be checked. If the building has a CO detection system or public address system as well as a fire detection system, ask separately whether these are included in the service scope.

• List of buildings, systems and devices to be covered by the service
• Scope of maintenance and testing, and planned visit schedule
• How to report a fault and arrange a response
• How spare parts, repairs and work outside the scope will be priced
• Inspection and work records to be shared after each visit

The maintenance interval is determined by the needs of the system; the same schedule should not be assumed for all buildings. When preparing a contract, also consider the building management’s need to keep records and track service history. For information on how to set out the scope in a contract, see our article what to include in a maintenance contract.

Why do we ask for the make and system details?

The panel’s make and model, the system configuration and details of the device where the fault occurred are useful for an initial assessment before a service visit. The same symptom may require different checks on different panels and systems. For this reason, the make alone is not enough; if possible, provide the model, the message on the panel display and the location of the relevant device.

Narstek’s Knowledge Centre features information about Apollo systems, maintenance of Bosch fire panels and maintenance of Detnov systems. These pages provide general information about the systems; service and parts availability for a specific make or model will be confirmed separately once the device details have been provided.

To request a maintenance or fault repair quote from Narstek

To help us prepare an accurate quote, please provide as much information as possible about the building and system. The following details are useful for our initial assessment:

• Full address and type of use of the building or business
• Make and model of the fire alarm control panel and, if known, the makes of the detectors and other devices
• Whether the system is addressable or conventional, and approximate device or zone details
• Whether the request is for maintenance, fault repairs, a new installation or an extension to the existing system
• If there is a fault, the text of the panel warning, when it started and a photo, if available
• Any existing plans, most recent maintenance record and changes made to the system

You can use the site survey and quote form to request a site survey or quote, and review the scope of the Security Systems Service and Maintenance service. Narstek Elektronik Bina Teknoloji San. ve Tic. Ltd. Şti. is located at Tevfikbey Mah. Halkalı Cad. No:112 Nazlı İş Merkezi Kat:3 Ofis No:64 Küçükçekmece / İstanbul. You can contact us by telephone on 0212 424 07 24, via WhatsApp on 0540 001 07 24 or by email at info@narstek.com.